Please contact us if you cannot find an answer to your question.
We are an out-of-network provider, which means we don’t bill insurance directly. Our patients choose to work with us because they’re looking for expert pelvic floor care with with a therapist who truly listens and understands—not rushed or limited by insurance restrictions.
If you have a PPO or out-of-network benefits, you may be eligible for partial reimbursement. We’re happy to provide a detailed receipt (called a superbill) and walk you through the steps—just give us a call. We know how confusing insurance can be, and we’re here to help you navigate it.
Important note for Medicare patients: We are not enrolled Medicare providers. This means if you have Medicare or a Medicare Advantage plan, you will not be able to use those benefits here—even for reimbursement. If you wish to use your Medicare coverage, you will need to see a Medicare-enrolled provider. Feel free to reach out if you’re unsure—we’re happy to answer your questions.
No, you do not need a script to start treatment! New York State does require a script for physical therapy services if treatment lasts longer than 30 days. Should your care last longer than 30 days and a script is needed, your therapist will discuss this with you. You will never need a script for any wellness services.
Patients should arrive at their initial visit having completed the paperwork that was emailed to you after booking your evaluation. At the first visit, we will discuss in depth the concerns you have and your goals for care. Then a physical assessment including strength, function, and movement will follow. Depending on your condition and complaints, an internal pelvic examination via vaginal and/or rectal assessment may be recommended. You may always decline this assessment if you are uncomfortable. Your therapist will discuss every aspect of the exam before it is performed. Once your physical examination is completed, your therapist will discuss with you their findings and work with you to create a plan that suites your goals.
New Patients: To schedule your initial evaluation, please call us at (716) 275-6682 or send us a message through our contact page. Our care coordinator will reach out to you directly to help you get started!
Existing Patients: You can schedule follow-up appointments in person at the clinic, over the phone, or online through your patient portal.
The number of visits you’ll need will depend on your condition; however, most patients notice a difference after 2-3 visits. Because we can dedicate time to you individually each time you are in the clinic, we can often see you less than a traditional physical therapist. In fact, 70% of our patients are seen for 5 visits or less.
We require at least 24 hours’ notice before your scheduled appointment start time for any cancellations or rescheduling.
Each appointment is a full hour dedicated entirely to you and your care. When an appointment is canceled with less than 24 hours’ notice, we often cannot offer that time to another patient who may have been able to attend with appropriate notice. For this reason, there is a $50 fee to all late cancellations and missed appointments (no-shows).
We require a credit card on file to reserve your place in our schedule. We will only charge the card on file for late cancellations, no shows and upon request at time of service. You may pay with alternative payment at time of service if desired.