Please contact us if you cannot find an answer to your question.
We are an out-of-network provider, which means we don’t bill insurance directly. Our patients choose to work with us because they’re looking for expert pelvic floor care with with a therapist who truly listens and understands—not rushed or limited by insurance restrictions.
If you have a PPO or out-of-network benefits, you may be eligible for partial reimbursement. We’re happy to provide a detailed receipt (called a superbill) and walk you through the steps—just give us a call. We know how confusing insurance can be, and we’re here to help you navigate it.
Important note for Medicare patients: We are not enrolled Medicare providers. This means if you have Medicare or a Medicare Advantage plan, you will not be able to use those benefits here—even for reimbursement. If you wish to use your Medicare coverage, you will need to see a Medicare-enrolled provider. Feel free to reach out if you’re unsure—we’re happy to answer your questions.
No. No script is needed initially. New York State does require a script for physical therapy services if treatment lasts longer than 30 days. Should your care last longer than 30 days and a script is needed, your therapist will discuss this with you. You will never need a script for any wellness services.
Patients should arrive at their initial visit having completed the paperwork that was emailed to you after booking your evaluation. If you need copies mailed to you, please contact us. At the first visit, we will discuss in depth the concerns you have and your goals for care. Then a physical assessment including strength, function, and movement will follow. Depending on your condition and complaints, an internal pelvic examination via vaginal and/or rectal assessment may be recommended. You may always decline this assessment if you are uncomfortable. Your therapist will discuss every aspect of the exam before performed. Once your physical examination is completed, your therapist will discuss with you her findings and work with you to create a plan that suites your goals.
You can book online or call to speak with the therapist. Please feel free to reach out to see if our therapist is a good fit for you and your care.
The number of visits you’ll need will depend on your condition; however, most patients notice a difference after 2-3 visits. Because we can dedicate time to you individually each time you are in the clinic, we can often see you less than a traditional physical therapist. In fact, 70% of our patients are seen for 5 visits or less.
Appointment cancellations require 24 hour notice. Your recovery is dependent on your commitment to your care and we want you to commit fully to your treatment. Because we have reserved your appointment time only for you, we do charge a $45 cancellation fee for any late cancellations or no show appointments. We are considerate for medical and family emergencies.
We require a credit card on file to reserve your place in our schedule. We will only charge the card on file for late cancellation, no show and upon request at time of service. You may pay with alternative payment at time of service if desired.